Computer Support: Using Hotfix to Troubleshoot Windows 7 Crash Error 0x0000007e

If you are using a computer running Windows 7 or Windows Server 2008 R2 that gets crashed intermittently, then there can be various reasons behind it. One of the reasons can be the error 0x0000007E. This error causes sudden and intermittent crashing of Windows 7. This article will provide you a better insight of the error and also suggest the Computer support tips to fix the error.

Understanding the Error

If your Windows crashes down because of this error, then you will get the following Stop message on your computer screen:

“Stop 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Here, the parameters described in this Stop error message are a variable factor that varies on the basis of the configuration of your computer.

Cause of the Error

The error occurs because of a race condition that gets triggered when the lease spinlock gets released and access the NULL lease handle. It is challenging for an average computer user to understand the cause of the error 0x0000007E. Executing the troubleshooting process is even more difficult. An average computer user won’t be able to troubleshoot the error because the troubleshooting requires a special tool. Therefore, it is advisable that you must avail professional online computer repair services to fix this Windows 7 error.

How Online Technical Support Resolves The Error?

Usually, the professional online technical support engineers use a Microsoft tool called Hotfix to resolve this error. A hotfix is a specialized tool for correcting the problem that is described in this article. The hotfix can resolve the error, only if it has got triggered out of the cause mentioned in this article. Readers must learn that there can be various causes for this error, but hotfix is effective only against the cause mentioned above.

An online tech support engineer will first analyze whether or not the cause of the error is rectifiable through the hotfix. If it is so, then he will download the application on your system. Please keep it in your mind that during the troubleshooting process, additional issues might occur. In that scenario, the computer support engineer might require downloading some other applications or tools as well.


Before start using the hotfix, the computer support engineer will also analyze whether your computer has the perquisites or not. Hotfix is compatible with your computer, only if it runs on:

• Windows 7

• Windows 7 Service Pack 1 (SP1)

• Windows Server 2008 R2

• Windows Server 2008 R2 Service Pack 1

The application doesn’t require making any changes to the registry. Thus, the technical support engineer simply needs to run the hotfix after downloading it. Remember that hotfix will install too many files on your system, so don’t misunderstand these installed files to be some malicious files. The tool will fix the error. After that, the support engineer will restart the computer, to get the changes applied.


The real challenge with hotfix is its availability. It is available through service request. Then, once the tool gets applied to the Windows, there are many other things that you need to take care. These things are not easy to understand by an average computer user. Thus, it is always advisable that if your Windows 7 crashes showing the error 0x0000007E, it is good to call an online tech support firm.

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